Zendesk + DodoForm
Open a Zendesk ticket from each verified DodoForm record. Screenshots and rambling descriptions are extracted into structured fields before the ticket is created.
What happens on each record
A ticket is opened in Zendesk from the verified record, with the extracted details already in fields rather than buried in a wall of description text.
The push runs after a record is approved — by the confidence gate or by a human in the review queue — so Zendesk only ever receives data that has been checked. That ordering is the point: AI-extracted values that nobody verified are worse than no values, because they are indistinguishable from real ones once they land.
What you need to connect it
A Zendesk email address plus an API token, combined as HTTP Basic auth. Both halves are required.
Before you turn it on
- Currently Beta: mock-tested, pending a confirmed round-trip against a real Zendesk instance.
- API token access must be enabled in your Zendesk admin settings before a token will authenticate.
Who this is for
Support teams whose inbound tickets arrive as screenshots and long descriptions that an agent currently triages by hand.