Built for support teams
Support tickets that arrive already triaged.
Customers don't fill in 12 form fields. They paste a screenshot and write "this is broken." DodoForm reads the screenshot, extracts the product, browser, error message, and severity, and routes the ticket to the right queue. Faster for them. Cleaner for you.
The pain
- Customers paste screenshots and one sentence. You play detective for 5 minutes per ticket.
- Severity gets misjudged because the form fields stay empty.
- Routing is a manager's job because nobody filled the product/team field.
- Voice replies in support chat are useless without transcription.
How DodoForm solves it
- Screenshot upload extracts product, browser, error message, and timestamp.
- Voice replies become structured tickets — severity flagged, environment captured.
- AI scores severity automatically based on language signals ("production down" → P1).
- Tickets route to the right queue without a human triage step.
Support workflow with DodoForm
Customer reports issue
They paste a screenshot, drop a 20-second voice note, or just type "checkout button broken". One field, no friction.
AI extracts everything
Product, browser, error text, severity, customer plan tier — all populated from the messy input.
Ticket auto-routes
Billing issues to the billing queue. P1 incidents to PagerDuty. Feature requests to your roadmap board.
Customer gets a draft response
DodoForm drafts an acknowledgment referencing what the customer described. You review and send.
Templates you can use today
Try it on your next form.
Free forever for the basics. 14-day Pro trial unlocks voice, lead scoring, and BI.