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DodoForm

Built for customer support teams

Support intake forms for the evidence customers actually send.

Collect issue details, screenshots, files, and spoken context in one form, then let the customer review the structured ticket fields before submission.

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Short answer

What this workflow does

AI customer support form templates reduce manual triage by mapping a customer's description, images, voice, and documents into predefined issue fields. DodoForm keeps the result editable so the customer can verify it before submitting.

Working example

From an issue report to ticket fields

Customer report

“Checkout failed twice on mobile Safari at 14:20. I attached the error screenshot and need help before tomorrow.”

Area

Checkout

Browser

Mobile Safari

Time

14:20

Urgency

Before tomorrow

Illustrative extraction. The respondent reviews and confirms every value before submitting.

Preview of a customer support intake form
Example form preview for structured support intake.

The pain

  • OCR text still needs to be mapped into business fields.
  • Generic extraction produces data your workflow does not need.
  • Unreviewed automation can pass document mistakes downstream.

How DodoForm solves it

  • Use your form fields as the extraction target.
  • Accept PDFs, images, and supporting freeform text in one flow.
  • Make the structured output visible and editable before submission.

How schema-guided document extraction works

1

Define fields

Create the exact names, dates, identifiers, totals, and categories your process requires.

2

Collect documents

A respondent uploads PDFs or images and can add clarifying text.

3

Extract to schema

AI proposes values only for the fields available in the form.

4

Human validation

The respondent reviews, corrects, and submits the structured record.

Document extraction approaches

Criterion
Traditional workflow
DodoForm
Output
Raw text or manual entry
Values in predefined form fields
Input formats
Tool-specific
PDFs, images, and freeform text
Review
Separate checking step
Editable review inside the form

DodoForm features you'll use

Schema-guided extractionPDF inputImage inputFreeform textEditable outputHuman review

Templates you can use today

Customer support intake

Use template

Bug report

Use template

Frequently asked questions

Can customers attach screenshots?

Yes. DodoForm can accept images alongside text, voice, and document input when AI input is enabled.

Does DodoForm resolve support tickets automatically?

No. It helps collect and structure the submitted issue; your support workflow handles diagnosis and resolution.

Can customers review the extracted ticket details?

Yes. Extracted values remain editable before final submission.

Build this workflow in DodoForm.

Start free, customize the fields, and review AI-extracted values before they become a submission.

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